Terms & Conditions 

Accommodation Reservations

When you book accommodation with us full payment will be taken 7 days in advance of your stay or guaranteed via credit or debit card. This payment is non-refundable. Any extras are payable upon departure.

Some dates, times of the year (Seasonal) or offers may need to be paid 28 days in advance — we will let you know about this when you make your booking if applicable.

If a special offer is booked where the full payment is due at time of booking (like a pay now stay later package) please note that this is a non-refundable booking. These may be transferred to a different date, but if there is a difference in the rate of the new date this is payable by you. 

Our room rates are dynamic and can change on a regular basis, so no quote is binding until a booking is made and a payment is processed (if applicable).

Special offers and packages cannot be combined or used in conjunction with each other.

If you have booked a package and you have missed an included item (e.g. a spa treatment), we cannot refund or transfer these.

Rooms may not be ready until 3:30pm on arrival. However, you are welcome to use the hotel facilities and car park if arriving early. Accommodation can be pre-booked the night before at an extra charge to guarantee an early arrival. Check out time is 10:30am and late departures will be charged for. However, by written agreement, and subject to availability, a late check out may be arranged at an extra charge, nearer the time of your stay with us.  

Weddings/Events Reservations 

Please ask and we will send these to you

Exclusive Use 

Please ask and we will send these to you

Peak and seasonal cancellations

At certain times throughout the year, we may vary our cancellation and deposit policy. We will inform you of this when you make a booking.

Payments

Cash payments are not accepted. All major credit cards and debit cards are accepted. 

All bills need to be settled before departure.

A pre authorisation will be taken upon arrival for all bills. 

Accessibility

Boscundle Manor is a very old building so therefore wheelchair access is not possible everywhere. Every effort has been made to make most public areas accessible however, there are many areas with steps and the hotel gardens have steep slopes. Please consult the accessibility page for more details.

Special requests

When making a booking, please let us know if you have any dietary requirements or food allergies. We will always try our best to make these happen, but they cannot be guaranteed and may be chargeable.

Car parking

Parking at the hotel is free. Upon arrival please give us your registration number for security purposes.

Visitors

Boscundle Manor is strictly for 16 and overs for overnight guests and we do not make any concessions to this. We happily welcome guests of residents but please keep in mind we are an adult only hotel.

Day visitors over 12 are welcome.

Residents are responsible for the behaviour of any non-residents. We reserve the right to request non-residents to leave if their behaviour is deemed unacceptable.

Smoking

In accordance with legislation, Boscundle is a smoke-free premises. Therefore, smoking is not permitted throughout the hotel, except for the outside designated smoking area. This includes the use of electronic vaporisers.

Smoking or using electronic vaporisers in a room will incur an additional deep cleaning charge of £125.

Dog policy

Doggies are most welcome as day visitors , but not as overnight guests.

Dogs must be kept on a lead in the hotel and around the grounds. They are welcome in the parlour and library.

We reserve the right to ask you and your pet to leave if these rules are not followed or if your pet’s presence is the cause of distress to other guests. Dogs cannot be left in cars.

Description

We make every effort to ensure that our property descriptions are accurate, but they should be treated as guidance only. If there are any points of particular importance to you, please contact us.

Facilities, services and maintenance

We do our best to keep everything running smooth but occasionally things may go wrong. 

You may find there is necessary maintenance, development or refurbishment work taking place during your visit. We will use reasonable endeavours to keep noise and inconvenience to a minimum. If such work is happening during your stay, this will not constitute a reason for cancellation and/or refund and standard cancellation terms will apply.

If there is an issue 

Someone is always available to help. At any time of the day or night we are here to put anything right. Please tell us of any issues as soon as they arise so we can assist right away.

Our liability to you

The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.  All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.

The Hotel will not be liable for any failure or delay in providing its facilities or services as a result of events or matters outside its control. This includes (but is not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.

In addition, you need to know that “Boscundle Manor’’ is the trading name of BCM Cornwall Limited (“the Hotel”).

Privacy Policy

By making a reservation with us for a hotel stay, spa treatment or an event you will automatically be signed up to receive news and offers from Boscundle.

We will send you regular emails in line with our privacy policy to inform you of any special offers, competitions and promotions we think may be of your interest.

If you do not want to hear from us, you can unsubscribe at any time – just use the unsubscribe link provided in every email. Alternatively, you can contact us directly at louise@bosundlemanor.com